AAA Pasadena Insurance and Member Services is a renowned and trusted provider of insurance and member services in the Pasadena area. With a focus on efficiency and customer satisfaction, the company offers a wide range of insurance options, including car, renters, and earthquake policies. Their dedicated staff is known for their friendly and knowledgeable service, ensuring that customers receive the assistance they need in a timely manner. Whether it's handling DMV paperwork or obtaining an international driving permit, AAA Pasadena Insurance and Member Services is committed to delivering outstanding service and value to their clients. With a convenient location and ample parking, customers can expect a seamless experience when visiting their office.
Amenities and More
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Reviews
Outstanding service and value. Saved a bundle on car, renters and earthquake policies. Surprised to wait in a slow line (20 minutes) for getting vehicle tags, but still better than going to the DMV.
I haven't been to a AAA office in quite some time, but went today for an international driving permit. They were extremely busy, perhaps because the Alhambra office had technical issues and redirected me and other customers to other locations. All the staff were so friendly, knowledgeable and efficient. I was really impressed!
I was in and out with exactly what I needed in hand in under an hour! I needed an International Driver's Permit and the photos to go along with it. Maraya was so kind, knowledgeable and helpful and get everything sorted out very quickly. Thank you!
Stopped by to take care of some dmv paperwork and we were really impressed with the service. Also ample parking. The service was so quick!! They had ample seating and hand sanitizer available at the entrace and desk stations. We were helped by Dana O who was amazing! She was very welcoming and knowledgeable. Between check in and completing the paperwork we needed we were out in less than 15 minutes.
Zero star really. Dump of an office. Very lazy and incompetent people work for AAA. They will tell you any misinformation to get you to leave without helping you so they do not have to do any work. This happened to me so many times. The worse customer service around. No one listens to you. Absolutely no activity in their brains to process anything you say to them. I had to wait for almost 45 minutes just so they can treat me like this. Go to the DMV if you need help and not AAA.
I love the Pasadena office it's easy to get to always has parking and if you can go on a week day it is easier to get there.
We went to the Pasadena, CA location on 4/8/22 to register our vehicle. Their DMV services are awesome. It is fast and easy and the Auto Club staff are knowledgeable and very professional.
Went to pay dmv registration... Tuesday 8/25 AAA was covid exceptional. Friendly, quick, efficient... the young ladies were super nice. Had their system down so it was easy.
I tend to wait until the last minute to give the government my money. So, I get my tag here, rather then the DMV. It's way faster. Although not as fast as it use to be in the past. The guy at the check-in desk was handling member between his other duties.
Location
801 Union St, Pasadena, CA 91101, United States
Hours
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Monday
09:00 AM - 05:00 PM
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Tuesday
09:00 AM - 05:00 PM
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Wednesday
09:00 AM - 05:00 PM
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Thursday
09:00 AM - 05:00 PM
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Friday
09:00 AM - 05:00 PM
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Saturday
09:00 AM - 01:00 PM
- Sunday Close
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